What are your terms?
We only ship orders once they are paid in full and any payments have cleared.
We try to ship all orders the next shipping day after your payment has cleared.
We ship Tuesday through Thursday with FedEx Overnight and Tuesday and Wednesday with Priority Mail. We usually don’t ship on Monday’s because many of our suppliers do not allow pick-ups on Monday because they have fish coming in that day. “Overnight shipping” refers only to the method by which the package carrier will deliver your fish. We generally ship the first shipping day after you place your order.
Although there should never be any reason for a customer to file a chargeback on a credit card, Amazon, or Paypal, if you feel the need to go that route this is our procedure for handling them. If you dispute a payment to us, any charges that are incurred will be invoiced to you. We require all items purchased on that transaction returned to us, there will be no exceptions to this no matter how the dispute is settled with the exception of you withdrawing the dispute. If we do not reach an agreement regarding a dispute, the dispute is found in your favor, and all items have not been returned to us, you will be invoiced for all original charges. In addition, any fees incurred from the dispute and a $25.00 administrative fee for invoices under $100.00 or a $45.00 administrative fee for orders over $100.00 will be applied. Any unpaid invoice will be charged a 2.5% a month late fee for the first 90 days and on or after day 91 the invoice will be considered to be in default and will be turned over to credit reporting agencies, our collection agency, or maybe filed in a lawsuit at the Hillsborough County Clerk of Court in Tampa, FL.