We guarantee live arrival. This will cover any issues with shipping that might impair the health of the fish.

Water quality, incompatibility with the fish tank, diet, or other challenges of the hobby are the responsibility of the hobbyist.

Goodjoseph Aquarium fish store is opposed to the gimmick of extremely long guarantees offered by a few online stores and we feel this practice will promote careless fish care. For the good of the hobby we offer lower prices and a reasonable guarantee.
We ship hundreds of boxes each week and our DOA (dead on arrival) record is excellent, but nature will be nature and not all boxes are delivered with perfection.